Re: Need your help re: surveys

Subject:

Comments:
: Thanks Patti, : This is the type of info they need to hear. If you get any other ideas be sure to drop me a line. Much thanks. Will keep you posted on the outcome of the session I conduct for the surveryors. : Jeni Gipson : : : 1. How much do surveyors currently talk with NAs? : : --Where I work- the CNA's often talk with the : : inspectors. We ask them questions and they ask us : : things. They have watched us deliver care, at our : : (&our; residents) invitation. : : : 2. What questions are being asked? : : --Umm- usually things about how much training we : : have had to do certain tasks. Or they may ask : : about stuff in care plans or food related stuff. : : : 3. What is the general atttitute of the surveryor toward the NA? : : --For me & my peers- the relationship is generally : : ok. We don't wig out when they come- because we : : do things the right way all the time. Management : : wigs out! : : : 4. What do you think they should discuss with a NA? : : --What an average shift is really like? Or how : : about- what the average ratio really is? The : : inspectors should really utilize the CNA to gather : : the real info about how a place runs. When they : : are in house, often the staffing is perfect if not : : better. CNA's are really the ones who can tell it : : like it is. : : : 5. What would you like them to know about what you are doing? : : --I would like to see inspectors hold meetings with CNA's to find out what the CNA perceives : : her/his job description really is. The inspectors : : could learn a lot about who delivers what care, : : when, how often and why care ISN'T always given. : : : 6.What does a NAs need to know before this visit? : : --Nothing, except that they should be honest and : : upfront. CNA's too often have the fear of God put : : into them by nursing management when OBRA comes. : : This is stupid. If management were doing what they : : are supposed to do in the first place.... : : : : : 7. How can they use NAs better in the survery proces? : : --As above, get the CNA's too draw the true picture of what really goes on. Ask the CNA's about the food, the amount of resident rights that : : are often dis-honored. Buy them a cup of coffee : : and chat. Be polite and warm. Not cold and stiff. : : CNA's are the residents' best advocates, but they : : have no real way of being so. : : Patti : : Hope this wasn't too negative...

Optional Link URL:
Link Title:
Optional Image URL: