Posted by Patti Green on September 27, 1999 at 22:12:01:
In Reply to: Need your help re: surveys posted by Genevieve Gipson RN MEd RNC (web site host) on September 26, 1999 at 09:24:25:
: 1. How much do surveyors currently talk with NAs?
--Where I work- the CNA's often talk with the
inspectors. We ask them questions and they ask us
things. They have watched us deliver care, at our
(&our; residents) invitation.
: 2. What questions are being asked?
--Umm- usually things about how much training we
have had to do certain tasks. Or they may ask
about stuff in care plans or food related stuff.
: 3. What is the general atttitute of the surveryor toward the NA?
--For me & my peers- the relationship is generally
ok. We don't wig out when they come- because we
do things the right way all the time. Management
wigs out!
: 4. What do you think they should discuss with a NA?
--What an average shift is really like? Or how
about- what the average ratio really is? The
inspectors should really utilize the CNA to gather
the real info about how a place runs. When they
are in house, often the staffing is perfect if not
better. CNA's are really the ones who can tell it
like it is.
: 5. What would you like them to know about what you are doing?
--I would like to see inspectors hold meetings with CNA's to find out what the CNA perceives
her/his job description really is. The inspectors
could learn a lot about who delivers what care,
when, how often and why care ISN'T always given.
: 6.What does a NAs need to know before this visit?
--Nothing, except that they should be honest and
upfront. CNA's too often have the fear of God put
into them by nursing management when OBRA comes.
This is stupid. If management were doing what they
are supposed to do in the first place....
: 7. How can they use NAs better in the survery proces?
--As above, get the CNA's too draw the true picture of what really goes on. Ask the CNA's about the food, the amount of resident rights that
are often dis-honored. Buy them a cup of coffee
and chat. Be polite and warm. Not cold and stiff.
CNA's are the residents' best advocates, but they
have no real way of being so.
Patti
Hope this wasn't too negative...