Dear MaryPlease know that we appreciate all of the wisdom and good info you provide to this message board. Keep up the good work.Always feel free to call on the NA hot line toll free - 877 829 3291Genevieve Gipson RN MEd RNC, Director National Network of Career Nursing Assistants[email protected] - emailwww.cna-network.org - web site~ 2004~Nursing Assistants: Specialist in the Art of CaringA professional organization for nursing assistants since 1977